Seashine Labs Return Policy

Effective Date: August 6, 2026

Last Updated: August 6, 2026At Seashine Labs, we take great pride in the quality and purity of our skincare products, and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help you through our return process.

1. Return Window

We accept returns on eligible items within 30 calendar days of the delivery date.

2. Return Eligibility & Product Condition

Unopened & Unused Items: Due to the personal nature of skincare products, items must be unopened, unused, and in their original packaging to be eligible for a standard return.

Opened or Used Items: Opened or used products cannot be accepted for return or exchange unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items: Digital gift cards, promotional samples, and items marked as "Final Sale" are non-returnable.

3. Restocking & Return Shipping Fees

Restocking Fees: Seashine Labs does not charge any restocking fees ($0) on approved returns.

Standard Return Shipping: Customers are responsible for covering all return shipping costs for standard returns. Standard return shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or incorrect, Seashine Labs will cover all shipping costs to resolve the issue at no expense to you.

4. Step-by-Step Return Process

To ensure smooth processing, all returns must include a Return Authorization Number (RAN).

Request Approval: Email our customer support team at support@seashinelabs.com with your order number, product details, and the reason for your return.

Receive Instructions: Upon approval, you will receive return shipping instructions and your unique Return Authorization Number (RAN).

Pack & Ship: Securely pack the item(s) in protective packaging. Clearly mark your RAN on the outside of the box or packing slip and ship the package to the return address provided by our support team.

Tracking: We strongly recommend using a trackable shipping service (e.g., USPS, UPS, FedEx) and retaining your tracking receipt. Seashine Labs is not responsible for return packages lost in transit without proof of delivery.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please notify us within 7 days of delivery: Email support@seashinelabs.com with your order number and photos of the damaged product and outer packaging.Once verified, we will arrange a full refund or send a replacement item at no additional cost to you.

6. International Returns

Seashine Labs products ship internationally from Guatemala. For international returns:Packages must include complete and accurate customs documentation.The package must be clearly labeled as "RETURNED GOODS" on customs forms to avoid unnecessary import duties.Customers are responsible for all international return shipping fees and any import customs charges levied on returned items.

7. In-Store Retail Purchases

This Return Policy applies exclusively to orders placed directly onwww.seashinelabs.com. If you purchased a Seashine Labs product from one of our retail health food store partners, please contact that retailer directly to process your return in accordance with their store policies.